Shipping policy
Last updated: 30 August 2026
This policy applies to all orders placed at bornloyalclo.com, operated by BornLoyal Clo, based in Cyprus.
Pre-order dispatch times — please read before ordering
Most BornLoyal releases are pre-orders. Each piece is manufactured in a limited run after the pre-order window closes. Nothing is held in stock. This means the wait is longer than for a normal online order.
- The estimated dispatch time is shown on the product page before you buy, and is repeated in your order confirmation email.
- Current pre-orders dispatch approximately 6–8 weeks after the pre-order window closes. Delivery time to your address is additional — see the table below.
- By placing a pre-order you accept that dispatch will take place after the estimated period shown at the time of purchase, which may exceed 30 days from the date of your order.
- We will email you at each stage: when production starts, when production is complete, and when your order ships with tracking.
- If dispatch will be more than two weeks later than the estimate, we will contact you and offer a full refund or a discount on a future drop, at your choice.
- You may cancel a pre-order at any time before dispatch for a full refund. See our Refund Policy.
Where we ship from
Orders are dispatched from our fulfilment partner in Germany. This means EU orders arrive quickly and clear no customs.
Shipping rates and estimated delivery
Shipping is calculated at checkout based on your delivery address. The exact cost is shown before you pay.
| Destination | Estimated delivery |
|---|---|
| Germany | 1–3 business days |
| European Union | 3–6 business days |
| Cyprus and Greece | 4–8 business days |
| United Kingdom | 4–8 business days |
| Rest of world | 7–14 business days |
Delivery estimates run from the date of dispatch, not the date of order, and exclude weekends and public holidays. Delivery is carried out by third-party carriers, so these are estimates rather than guarantees.
Processing time for in-stock items
Where an item is listed as in stock rather than pre-order, orders placed before 14:00 EET on a business day are dispatched the same or next business day.
Orders containing both in-stock and pre-order items
Where an order contains both, the whole order ships together once the pre-order item is ready, unless you ask us to split it. Email us if you would prefer separate shipments; additional shipping charges may apply.
Tracking
You will receive a tracking link by email once your order is dispatched. If you have not received it, please check your spam folder and then contact bornloyalclo@gmail.com.
Duties, taxes and customs
- Prices shown include all applicable taxes and duties. You will not be asked to pay anything extra on delivery.
- Orders within the European Union ship from Germany and therefore clear no customs at all.
- For orders outside the European Union, any applicable import duties are covered by us and included in the price you pay at checkout.
- Where local currency display is enabled, the amount charged is converted at checkout.
Incorrect addresses and failed deliveries
Please check your shipping address carefully at checkout. If a parcel is returned to us because the address was incorrect or incomplete, or because it went unclaimed, we will refund the price of the goods less the original and return shipping costs, or re-ship at your cost.
Lost or damaged parcels
If tracking shows no movement for 10 business days, or your order arrives damaged, contact bornloyalclo@gmail.com with your order number. We will open a claim with the carrier and arrange a replacement or refund.
Contact
BornLoyal
Email: bornloyalclo@gmail.com